Unused and unopened product can be returned for a refund or exchange within 7 days of receiving products. MamaSuds LLC is not liable for the return shipping charges but we will take care of the re-shipment charges. Custom items (i.e a requested custom scent) are not refundable. If any part of your order arrives damaged, a picture must be sent so an insurance claim can be made.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase from our website. We do not pay for return shipping.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: MamaSuds 10520 Enterprise Drive, Suite 2, Davisburg, MI 48350
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org. Request a return HERE .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If any part of your order arrives damaged, a picture must be sent so an insurance claim can be made.
Exceptions / non-returnable items
Certain types of items cannot be returned: opened products, custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We highly encourage our customers to try the smaller versions of our products before purchasing larger sizes to make sure you like the product and/or it works with your home water conditions.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.